In response to the two cars on the one policy – we do not have the facility to insure two cars on the one policy. We do have it on other classes of business such as motorcycle. But unfortunately on our private car side we don’t have an insurance product or IT system that caters for multiple cars on a policy. We would have no issue providing two insurance policies to a customer who has two cars. If he/she is the only driver on each of the policies both policies would benefit from the no claims discount the customer holds (which could be up to 75% with AXA if you have a full no claims bonus). The policies would be more expensive that insuring only one vehicle as there is additional risk – such as theft risk, liability for when the car is parked, vandalism etc.

To answer your question on the ‘representative body that represents the insured’ – the Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service to the complainant.

When a Complainant (person making the complaint) contacts the Bureau he will be sent a Complaint Form to be signed and returned to the Bureau. This Complaint Form should be returned within 14 days to the Bureau. It should be accompanied with any letters or documents which the Complainant has sent and/or received from the Financial Services Provider (Provider).

I hope this response is useful and I will certainly share your comments internally here in AXA.

Pauric
AXA Ireland

Just as an example, I was told that I could not insure two cars on one insurance policy. I asked why and was given the reason that one company would not bear the risk of two cars driven by one person. I cannot drive two cars at once so the risk is not doubled. I then had to take out a second policy with a different company costing over 700 euro. That was in 2010. Now in 2011 I find out that it is possible to insure two cars on one policy.

The problem with the system in Ireland is that the insurance is attached to the driver where the driver is insured on a particular car from a specific time to another specific time. This model is flawed and allows Insurance companies to pluck prices out of the air based on age, gender, etc. etc.

Insurance should be attached to the car as a nominal fee. Either it is insured or it is not insured then. Easier to police. Less fraud by Insurance companies towards innocent people.

By the way, where is the equivalent representative body that represents the insured people against Insurance companies who refuse to pay out for legitimate cases?